ARK Care® Vita and ReliOn™ Life Patient mobile Apps FAQs
Having trouble getting started with the ARK Care® Advance web portal? Get answers to the most common questions here. If you are not finding the information you are looking for, please reach out to an ARK Care® Expert for assistance.
Frequently Asked Questions
- How do I set up my account?
Click on "Get Started" at the top right corner of the screen and follow the steps to set up your personal account.
- What meters are compatible with ARK Care® VITA and ReliOn™ Life?
ARK Care® VITA supports ARKRAY's full line of GLUCOCARD® meters, including the GLUCOCARD® Shine, GLUCOCARD® ShineXL, GLUCOCARD® Shine Connex, GLUCOCARD® Shine Express, GLUCOCARD® 01, GLUCOCARD® Expression™, and GLUCOCARD® Vital™. Additional meters include the ReliOn™ Premier BLU, ReliOn™ Premier VOICE, ReliOn™ Premier CLASSIC, ReliOn™ Confirm, and ReliOn™ Prime.
- Which app should I download?
Download ARK Care® VITA to use with any compatible GLUCOCARD® Meter.
Download ReliOn™ Life to use with any compatible ReliOn™ Meter.
- How do I upload meter data to ARK Care® VITA?
To enter blood glucose readings to ARK Care VITA from a GLUCOCARD® meter you must do so manually in the "Add Readings" screen.
- How do I install the latest version of the apps?
Install the latest version of the apps through the Apple and Google Play stores.
- Where can I find a user manual for the mobile app?
- Where is my data stored?
Your data is stored in a secure cloud database that is both HIPAA and HITECH compliant. As your Diabetes Health Ally, ensuring your data is secure is a top priority for ARKRAY.
Not finding what you need? Let our ARK Care® Experts help out. Call us at 855-646-3235.